Installing Software On Mac Asks For Password

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Reinstall from macOS Recovery

macOS Recovery makes it easy to reinstall the Mac operating system, even if you need to erase your startup disk first. All you need is a connection to the Internet. If a wireless network is available, you can choose it from the Wi-Fi menu , which is also available in macOS Recovery.

1. Start up from macOS Recovery

To start up from macOS Recovery, turn on your Mac and immediately press and hold one of the following sets of keys on your keyboard. Release the keys when you see an Apple logo, spinning globe, or other startup screen.

Command (⌘)-R

Reinstall the latest macOS that was installed on your Mac (recommended).

Option-⌘-R

Upgrade to the latest macOS that is compatible with your Mac.

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Shift-Option-⌘-R

Reinstall the macOS that came with your Mac, or the closest version still available.

You might be prompted to enter a password, such as a firmware password or the password of a user who is an administrator of this Mac. Enter the requested password to continue.

When you see the utilities window, you have started up from macOS Recovery.

Installing Software On Mac Asks For Password

2. Decide whether to erase (format) your disk

You probably don't need to erase, unless you're selling, trading in, or giving away your Mac, or you have an issue that requires you to erase. If you need to erase before installing macOS, select Disk Utility from the Utilities window, then click Continue. Learn more about when and how to erase.

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3. Install macOS

When you're ready to reinstall macOS, choose Reinstall macOS from the Utilities window. Then click Continue and follow the onscreen instructions. You will be asked to choose a disk on which to install.

  • If the installer asks to unlock your disk, enter the password you use to log in to your Mac.
  • If the installer doesn't see your disk, or it says that it can't install on your computer or volume, you might need to erase your disk first.
  • If the installer is for a different version of macOS than you expected, learn about macOS Recovery exceptions.
  • If the installer offers you the choice between installing on Macintosh HD or Macintosh HD - Data, choose Macintosh HD.

Please allow installation to complete without putting your Mac to sleep or closing its lid. During installation, your Mac might restart and show a progress bar several times, and the screen might be empty for minutes at a time.

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Installing Software On Mac Asks For Password

If your Mac restarts to a setup assistant, but you're selling, trading in, or giving away your Mac, press Command-Q to quit the assistant without completing setup. Then click Shut Down. When the new owner starts up the Mac, they can use their own information to complete setup.

macOS Recovery exceptions

The version of macOS offered by macOS Recovery might vary in some cases:

  • If macOS Sierra 10.12.4 or later has never been installed on this Mac, Option-Command-R installs the macOS that came with your Mac, or the closest version still available. And Shift-Option-Command-R isn't available.
  • If you erased your entire disk instead of just the startup volume on that disk, macOS Recovery might offer only the macOS that came with your Mac, or the closest version still available. You can upgrade to a later version afterward.
  • If your Mac has the Apple T2 Security Chip and you never installed a macOS update, Option-Command-R installs the latest macOS that was installed on your Mac.
  • If you just had your Mac logic board replaced during a repair, macOS Recovery might offer only the latest macOS that is compatible with your Mac.

If you can't get macOS Recovery to offer the installer you want, you might be able to use one of the other ways to install macOS.

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Other ways to install macOS

  • You can also install macOS from the App Store or Software Update preferences. If you can't install macOS Catalina, you might be able to install an earlier macOS, such as macOS Mojave, High Sierra, Sierra, El Capitan, or Yosemite.
  • Or create a bootable installer disk, then use that disk to install macOS on your Mac or another Mac.

The password of your macOS user account is also known as your login password. It's the password that you use to log in to your Mac and make certain changes, such as installing software.

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Change your password

If you know your password and can use it to log in to your account, you can change your password in Users & Groups preferences:

  1. Choose System Preferences from the Apple menu, then click Users & Groups.
  2. Select your user name from the list of users.
  3. Click the Change Password button, then follow the onscreen instructions.

Reset your password

If you don't remember your password, or it isn't working, you might be able to reset it using one of the methods described below. But first try these simpler solutions:

  • Make sure that you're typing the correct uppercase or lowercase characters. If your keyboard has Caps Lock turned on, the password field shows a Caps Lock symbol .
  • If the password field shows a question mark, click it to display a password hint that might help you to remember.
  • Try to log in without a password. If that works, you can then add a password by following the steps to change your password.
  • Try to log in with the Apple ID password that you use for iCloud. If you just changed that password and the new password isn't working, try the old password first. If that works, you should be able to use the new password from then on.

Reset using your Apple ID

In some macOS versions, you can use your Apple ID to reset your login password. At the login screen, keep entering a password until you see a message saying that you can reset your password using Apple ID. If you don't see the message after three attempts, your account isn't set up to allow resetting with Apple ID.

  1. Click next to the Apple ID message, then follow the onscreen instructions to enter your Apple ID and create a new password. You'll be asked to restart when done.
  2. Log in with your new password.
  3. Determine whether to create a new login keychain.

Reset using another admin account

If you know the name and password of an admin account on your Mac, you can use that account to reset the password.

  1. Log in with the name and password of the other admin account.
  2. Choose System Preferences from the Apple menu, then click Users & Groups.
  3. Click , then enter the admin name and password again.
  4. Select your user name from the list of users.
  5. Click the Reset Password button, then follow the onscreen instructions to create a new password:
  6. Choose Log Out from the Apple menu.
  7. Log in to your account using your new password.
  8. Determine whether to create a new login keychain.

Reset using the Reset Password assistant (FileVault must be on)

If FileVault is turned on, you might be able to reset your password using the Reset Password assistant:

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  1. Wait up to a minute at the login screen, until you see a message saying that you can use the power button on your Mac to shut down and start up again in Recovery OS. If you don't see this message, FileVault isn't on.
  2. Press and hold the power button until your Mac turns off.
  3. Press the power button again to turn on your Mac.
  4. When the Reset Password window appears, follow the onscreen instructions to create a new password.
    If you need to connect to Wi-Fi, move your pointer to the top of the screen and use the Wi-Fi menu to connect. To exit without resetting your password, choose Apple menu > Restart.
  5. When done, click Restart.
  6. If you were able to reset your password with the Reset Password assistant, log in to your account using your new password.
  7. Determine whether to create a new login keychain.

Reset using your Recovery Key (FileVault must be on)

If FileVault is turned on and you have a FileVault Recovery Key, you can use that key to reset your password.

  1. At the login screen, keep entering a password until you see a message saying that you can reset your password using your Recovery Key. If you don't see the message after three attempts, FileVault isn't on.
  2. Click next to the message. The password field changes to a Recovery Key field.
  3. Enter your Recovery Key. Use uppercase characters, and include the hyphens.
  4. Follow the onscreen instructions to create a new password, then click Reset Password when done.
  5. Determine whether to create a new login keychain.

If you can't log in with your new password after restarting your Mac, take these additional steps:

  1. Restart again, then immediately hold down Command-R or one of the other macOS Recovery key combinations until you see the Apple logo or a spinning globe.
  2. When you see the macOS Utilities window, choose Utilities > Terminal from the menu bar.
  3. In the Terminal window, type resetpassword, then press Return to open the Reset Password assistant pictured above.
  4. Select ”My password doesn't work when logging in,” then click Next and follow the onscreen instructions for your user account.

Create a new login keychain, if necessary

After resetting your password and logging back in to your account, you might see an alert that the system was unable to unlock your login keychain. This is expected, because the passwords for your user account and login keychain no longer match. Just click the Create New Keychain button in the alert.

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If you didn't see an alert about your login keychain, or you see other messages asking for your old password, reset your keychain manually:

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  1. Open Keychain Access, which is in the Utilities folder of your Applications folder.
  2. Choose Preferences from the Keychain Access menu, then click the Reset My Default Keychain button in the preferences window. After you enter your new password, Keychain Access creates an empty login keychain with no password. Click OK to confirm.
    If you don't see a Reset My Default keychain button, close the preferences window and select the “login” keychain from the left side of the Keychain Access window. Press the Delete key, then click Delete References.
  3. Choose Log Out from the Apple menu to return to the login screen.
  4. Log in to your account using your new password. Your account password and login keychain password now match again.

If you still can't log in

Install Software On Mac Password

If you still can't log in with your password, contact Apple Support for help.